WHY OUTSOURCE YOUR BUSINESS IT TO ALLTEK?
So, you’ve heard of IT outsourcing, but what does it actually mean? What are all the risks and all the benefits?
One thing is for sure, you’ll definitely need the right strategy ahead of time before handing over any of your IT services.
Our outsourcing service has the potential to drive your business goals way beyond what you thought is possible, but it all depends on whether you choose to work us.
The main reason IT outsourcing fails is because what you expect to be delivered is often far more watered down than what was promised.
Alltek have worked with a lot of businesses over the years and almost all have had incredibly bad experiences with previous suppliers.
Perhaps a bad customer service, or lack of pro-activeness, the experience your business will have with an outsourced IT service is wholly dependent on the strategy you use from the very beginning.
WHAT exactly is outsourcing?
Business today relies heavily on technology to perform a large amount of its functionality.
From small business to large organisations, the costs of having full time IT staff members dedicated to providing IT support can be both expensive and a nightmare to manage with all the HR processes necessary.
It’s for this very reason that businesses may contract third party suppliers to undertake various IT functions, including projects, data migrations, disaster recovery and full scope infrastructure and help desk services for staff members.
These Third parties can include IT freelancers and stand-alone professionals, consultants, fully managed service providers, SME specialists and so on.
IT OUTSOURCING AND EXPECTATIONS
There are, of course, numerous benefits to an outsourced service when properly selected. It all boils down to expectations versus what is actually delivered as an end result.
Overly enthusiastic sales staff often paint a much prettier picture of what can be achieved. It’s clear that any IT outsourcing provider you use should be of benefit to your business beyond basic expectations.
Below are some of the qualities that are important:
THE WILLINGNESS AND DRIVE TO KEEP UP WITH TECHNOLOGY
In the ever-changing IT world, the menu is continually changing and it takes a lot of effort to adapt to new technology and software as part of a service offering.
The emphasis on re-training is of upmost importance
THE OFFERING OF TAILORED SOLUTIONS RATHER THAN ONE-SIZE-FITS-ALL
Every company needs to grow, either in size or through various other metrics that are important to delivering their products and services.
Your business goals and IT requirements will inevitably change with the market space you’re in and it may be more frequent depending on the industry.
Third party outsourced IT providers need to maintain an adaptable service. If an outsourcing provider is inflexible in how they operate, or if they are not re-training often and keeping up with technology, your experience can be exceptionally poor.
GOOD IT OUTSOURCING WILL REDUCE COSTS AND INCREASE QUALITY
The main advantage as to why a business would choose to outsource their IT support is the costs of hiring full time staff to perform the same role.
Below is a rough example of what it costs to operate IT services internally as opposed to using an outsourced IT company.
A single in-house IT staff member can comfortably support around 40 – 60 users, whereas an outsourced IT company could support double as many users at half the cost.
Outsourcing to companies who specialise in IT will also mean you have access to a larger pool of talent without any additional cost. Equally, the expertise that is on offer should be focused on delivering technology that reduces your business costs from all angles.
This doesn’t mean paying rock-bottom fees for IT outsourcing itself, reducing costs should come as a result of the experience an outsourcing company brings to the table i.e. recommending and implementing alternative software tools, services or processes which reduce costs overall.
TOP 5 BENEFITS OF IT OUTSOURCING
INCREASED PRODUCTIVITY LEVELS
IT outsourcing will allow business owners and teams to focus on their specific goals rather than having to deal with the inner workings of IT and support.
If an outsourced IT company, like Alltek knows what they are doing, there should be almost no input required and therefore, no productivity impact to staff members as they continue to focus on their work.
ACCESS TO IT TALENT
Reputable IT companies like Alltek are specialists in their fields with dedicated experience in every nuance of technology, from high-end infrastructure and security to software and data management. In-house deployments are usually only made up of a handful of support staff who have general experience. Outsourcing offers far more specialist resources and a richer experience in multiple industries.
REDUCTION OF COSTS AND OVERHEADS
One of the main advantages to outsourcing is the reduction in overall costs.
Business moving from in-house to outsourced gain the largest cost reduction, but every business should benefit from outsourcing regardless of size. It all depends on the IT company involved, their long-term strategy experience.
BETTER OVERALL MANAGEMENT OF IT
Infrastructure, software integration and IT in general is a complex subject and it’s hard to manage. When IT operations are performing badly, a lot of time is wasted which directly impacts staff morale, productivity and overall costs.
Outsourcing all IT operations will ensure better overall IT management, however, it shouldn’t be a ‘set and forget’ solution for business owners.
Accountability needs to be checked and performance metrics do need measuring to make sure that the services you’ve been promised are actually being delivered.
OUTSOURCING IS FAR LESS RISKY
Businesses who take on the responsibility of managing their own IT can be at a far greater risk if the services and solutions they choose are the wrong fit for their business.
Outsourcing to providers such as Alltek, who know what platforms work together and who are trained specifically to deal with both low level help desk support and high level infrastructure removes all the risk of investing in the wrong solutions.
5 DIFFERENT TYPES OF IT OUTSOURCING
Where the IT company is located in a different country and generally operates at a far lower cost than what can be found locally.
Where an IT company is located in a bordering country to your own, making it easier to communicate and travel back and forth to supply various services.
Where an IT company is located within your country or locality to provide onsite or remote IT services. This is one of the more popular options for companies who need a hands-on approach.
Where an IT service delivers specific cloud solutions i.e. SaaS (software as a service), IaaS (infrastructure as a service), etc. Location is less relevant for these services, however support availability and time zones can be important.
MANAGED SERVICE PROVIDERS (MSP)
Where an IT company provides all aspects of your infrastructure, including telephony, leased lines, internet, networking, etc along with all help desk support.
This is a popular option for companies who want all IT functions covered under one contract.
WHAT OUTSOURCING SERVICES ARE OUT THERE?
Some outsourced companies only specialise in one or two areas, other companies (like ourselves) perform multiple functions under the same roof.
Here are some of the more common fields which are most often outsourced:
App and Software Development
Web Development and Hosting
Application support and management
IT,technical and helpdesk support
Database development and management
IP telephones and communications
Infrastructure design and management
Disaster recovery and business continuity
Data centre services and data storage
Email hosting and replication
Cybersecurity testing and management
Outsourcing can be a powerful asset to any business when combined with the right strategy and it’s certainly growing in popularity each year with companies across the world. As IT starts to get smarter, the idea is to turn what is an essential cost into something that actually drives profits.
IT is often considered part of doing business, like having an office and paying for utilities. But, it should be doing much more than simply keeping the engine running. It can be used to completely change the way a business operates so that teams can achieve a lot more without doing more work.
Should you consider your business outsources it’s IT requirements to Alltek? Definitely. Just make sure you have an intelligent and diligent strategy to get the best results.